All of our merchandise ship from the United States. We ship using the United States Postal Service (USPS), and FedEx. Shipping methods can be upgraded depending on your order. Please visit the Domestic Shipping or International Shipping page for more details.
All items will be shipped with insurance for the full value of the order.
You may choose to upgrade your shipping method for an additional fee. Please visit the Domestic Shipping or International Shipping page for more details on upgrading your shipping.
Tracking Your Order
When your order is ready to be shipped, we will send your tracking information to your e-mail and to your account. If you do not receive this information after 24 hours of submitting your payment, please Contact Us.
Returns and Refunds
A2ZDiamond.com will accept the return of new, undamaged merchandise, in original condition, with the following provisions:
(1) Prior to returning any merchandise, please contact our Customer Service Department, or send us an online Inquiry to obtain a Return Merchandise Authorization (RMA) Number. This number must be referenced on paperwork accompanying your return, and must be clearly marked on the outside of the shipping package.
(2) Merchandise may be returned or exchanged within 30 days of the delivery date in original condition, in the original packaging and with the security tag intact. All returns must be accompanied by the proof of purchase and original shipping papers. The RMA number must appear where indicated on the shipping document and written on the outside of the package; please indicate reference for refund or exchange where indicated.
(3) All Returns must be shipped to the address indicated in the RMA instructions.
(4) All returned merchandise will be inspected by A2ZDiamond.com prior to issuance of refunds or exchanges.
(5) The full price of the return item will be refunded, EXCLUDING shipping, insurance, duties, or any other charges.
(6) Refunds will be made in the original form of payment.
(7) Diamond returns must be accompanied by the original matching or identifying grading report, along with the original warranty document. Should the diamond grading report or warranty document not be included with the merchandise. Custom work, special orders, personalized or engraved items cannot be returned unless there is an error on the part of A2ZDiamond. Shipping costs will be refunded only when the return is necessary due to A2ZDiamond error, or when A2ZDiamond has confirmed the merchandise is defective.
(8) If the item is defective or not as ordered, the customer has the option of requesting a refund or an exchange for the purchase. A2ZDiamond will provide service and repair to any jewelry that it sells. Please contact our Customer Service Department if you have any questions concerning repairs or alterations. A2ZDiamond will not be responsible for any repairs or alterations made by any outside party without the prior consent of A2ZDiamond. Any alteration made without consent voids any warranties, including the 30 day refund policy. No refunds will be made for any repair work undertaken by a third party.